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PCC deploys state-of-the-art information technology hardware and software equiped with self-generated power facilities, and secure back-up/ recovery capabilities. The infrastructure is built on standards-based, compliant equipment provided by industry leaders .
Private Automatic Branch Exchange (PABX)- to automatic telephone switching system within a private enterprise
Knowledge Services System- to store and record customer data information for searching and handling customer inquiry
Automatic Call Distribution System (ACD)- to evenly distributes a large volume of calls to a group of telephone agents
Computer Telephony Interface System(CTI)- to display incoming call information
Real Time Monitoring System- to monitor call performance and provide immediated call agent assistance
Call Dialer System- to enhance outbound call performance
Report Center System- to provide statisical call performance and marketing reports and analysis